Frequently Asked Questions
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Privacy and Security
Our remote software is used by millions of individuals and companies around the world. The software employs the same security levels used and trusted by major banking institutions with TLS 1.2 transport security with AES 256-bit encryption, as well as two-step verification logins. Chat logs and custom fields are also secured with AES 256-bit encryption. To ensure your patient records are safe, our technicians are not allowed any recording devices, including their mobile phones, in their workspace.
No. To start a remote connection your pharmacy must enter a login pin. Without you entering this login pin we cannot make a remote connection. Anytime during a remote connection you can choose to end the connection. Thus, you have full control of when logins occur and when they can start and end.