Frequently Asked Questions
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Software and Internet Requirements
You will only need to change your software if your brand is not one of our supported brands and there are no future plans to support it. We currently support all major pharmacy Dispense software and major Bookkeeping software. Note that no special software is required.
Yes, more brands will be added over time. We welcome requests to have your brand added sooner rather than later - please contact us.
No. We only login and work on Dispense software.
A separate workstation is not required. We'll login to any existing workstation with software installed. Although you can share a workstation screen and keyboard, we only recommend you do this occasionally. For connections to the cloud, a workstation is not required at all.
Although NBN is preferred, Dispense Assist will also work over ADSL and even 4G & 5G. For connections to the cloud, no internet is required.
You don't need to purchase, pre-install or manually download any remote connection software to use Dispense Assist.
With an adequate internet connection you will not notice any lagtime whatsoever.