Frequently Asked Questions

What is Dispense Assist?

Dispense Assist is a ground-breaking, revolutionary way of dispensing prescriptions in your pharmacy, for a fraction of your normal cost. Utilising the latest technology and software, Dispense Assist Technicians login and help dispense your prescriptions through your Dispense system, leaving in-store staff just to complete the process including taking the medicines off the shelf and labelling them.

How Does Dispense Assist Work?

Dispense Assist works via a simple 3-step process:

Step 1 - You book a session
Step 2 - You log us in to your dispense workstation during the session time and we help dispense your prescriptions through your Dispense software
Step 3 - You complete the process including taking the medicines off the shelf and labelling them

What Can I Use Dispense Assist For?

To save up to 91% on award rates, compulsory leave entitlements and superannuation
To save 100% on all additional employee expenses such as payroll tax and workers' compensation
To avoid penalty rates, overtime rates and on-call hour rates
To avoid above-award payments
To fill difficult-to-fill full-time and part-time positions
To fill difficult-to-fill night, weekend and public holidays shifts
To fill shifts that don't require a full staff member
To assist with dispensing prescriptions during the busiest times of the day or busiest days of the week
To cover for lunch breaks or tea breaks
To replace staff on annual leave, sick leave or long service leave
To replace staff who suddenly can’t work with little notice given
To assist when you get a sudden and unexpected influx of prescriptions
To reduce the workload and stress of your dispensary staff
To free up your pharmacists' time to enable them to perform professional services such as vaccinations
To ensure dispensing doesn't come to a standstill when your pharmacist needs to counsel a customer or talk to a doctor
To reduce customer wait times by up to 50% by having your prescriptions dispensed quicker
To reduce dispensing and medication errors by reducing workloads and by having a Dispense Assist Technician (Advanced) help dispense your prescriptions instead of a dispensary technician, for less cost than a dispensary technician
To increase customer satisfaction through reduced wait times and reduced dispensing and medication errors
To generate increased profit to fund automation systems, refits or pay increases for your most-valued staff members
To greatly increase the value of your pharmacy

Will I Still Need An In-Store Pharmacist?

By law, an in-store pharmacist is still required and like any in-store pharmacist working with anyone other than an in-store pharmacist, this pharmacist is responsible for all prescriptions dispensed.

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